A recipient is having problems receiving emails to a private domain, but reports show their emails are successfully sent.  What can I do?

A recipient is having problems receiving emails to a private domain, but reports show their emails are successfully sent.  What can I do?

Chances are, the receiving email server is accepting the campaign but preventing it from being delivered to the inbox.

As long as the recipient is at a private/business domain, they can contact their IT team to white list our sending domain or IP range.  White listing either of these on the email server will then allow campaigns to be delivered.

IP range: 141.193.208.0/23 (141.193.208.[0-255] AND 141.193.209.[0-255])

Domains are associated with the IP that is selected from the pool at the time of sending. Those should all end with n-email.net (Example: 141.193.208.190 is dv8-190.n-email.net.)

    • Related Articles

    • Automated welcome & confirmation emails

      Our system offers two types of automated campaigns that can be configured to send to new subscribers: welcome & confirmed opt-in. What is an automated welcome or confirmed opt-in email? A welcome or confirmed opt-in email is an automated type of ...

    • What is the difference between Delivery and Deliverability?

      Delivery Delivery occurs when a message is accepted by the receiving server (inbox provider). When we talk about delivery rate, we're talking about the percentage of email that was actually delivered to the intended subscribers. As long as a message ...

    • What does "HEADER_FROM_DIFFERENT_DOMAIN" mean in my Spam Assassin report?

      When using our spam analysis checker that is available when testing campaigns, you receive a report with an itemized listing of details about the campaigns scoring through SpamAssassin. If in this listing you see an item for "0.2 ...

    • I received a campaign at my gmail account, why does the from domain include "via---..."?

      Gmail will display this additional information when Email Authentication is not setup for the sending domain. For instructions on how to authenticate you domain, please refer to this article: Authenticate your email domain. If you have any further ...

    • Authenticate your email domain (DKIM, DMARC, SPF)

      What is email authentication? SPF, DKIM, and DMARC authentication are email standards that help get your emails delivered to your subscribers' inboxes. Each provides a method to communicate to receiving email servers that your emails are authorized ...