Depending on how the SMS contact entered the system will determine if there is a link between that subscriber's email and SMS records. Generally speaking, CSV import of SMS contacts (including the associated email address) can link the two records while a single opt-in via personal mobile device may not.
Not linked examples
A subscribe form only collects email address or SMS phone number & authorization.
Your opt-in process setup for the keyword does not include asking for an email address.
Linked examples
A subscribe form collects both email address and SMS phone number & authorization.
An import of data where the file contains both email address and SMS phone number.
An API call that adds an SMS contact and includes EmailAddress as a field in the call
Resources
See this help article for information about importing SMS contacts.
Please see this online resource for more information about the SMS platform.
This article covers information about adding and managing SMS contacts in your Delivra account. You can add SMS contacts to your account in a variety of ways: Setup API calls to add SMS contacts to your account. Upload SMS contacts via SFTP drop to ...
The Contacts dashboard is your central hub for managing subscriber records in Delivra. Here, you can view, import, and update your contacts across two distinct communication channels: Email and SMS. These contact types are stored and managed ...
Segments allow you to dynamically divide contacts into lists that you can send campaigns to. Using a clause builder, you can build criteria to target your campaigns to the most relevant contacts to ensure the highest possible engagement and you can ...
What does this Article Cover? This article provides a high-level overview of the Contacts, Segments, Tags, and Import History sections within the Contacts dashboard for SMS contacts in Delivra. All Contacts: Navigation Pane: The Navigation Pane lets ...
Importing a CSV file of your contacts' data is the quickest way to get your contacts into Delivra. The steps below will guide you through the process The option to import contacts is found on the All Contacts dashboard: Click on the Contacts icon on ...