Can I recall a sent campaign?

Can I recall a sent campaign?

No, there is no way to undo the sending of a campaign or recall sent emails or unopened emails. No ESPs have the capability to pull back emails that have been sent.

Depending on how severe the error is, you could send a second "Oops" email if the information itself is incorrect. 

 

Notes

If you view an actively sending campaign in your account, there is a very small window of time where the campaign could be paused, and then stopped. This is not a recall, but if an active campaign is paused quickly enough, the sending of some emails can be interrupted. However, any recipients that have started processing will still cycle through until they are finished. 

Please contact Support immediately if you have sent a campaign in error from your account. They will be able to evaluate the situation and provide alternatives.

    • Related Articles

    • Can I copy a sent campaign? | Delivra Air

      Easily copy a previously sent campaign using the Clone option by following the steps below. You will clone campaigns from the Campaigns dashboard. Click the advanced search icon located in the search box to open additional search filters: Select ...

    • Send a campaign | Delivra Air

      This how-to article outlines the process of sending a campaign in the Delivra Air system. If you are not a Delivra Air user, please see this article for sending campaigns in the legacy system. Tip: Open the images included in this article in a new ...

    • Set up a triggered campaign | Delivra Air

      This how-to article outlines the process of creating a triggered campaign in the Delivra Air system. If you are not a Delivra Air user, please see this article for this process in the legacy system. Tip: Open the images included in this article in a ...

    • How do I setup Lead Scoring for URLs clicked in a specific campaign?

      Lead Scoring can be used at the campaign level to score click activity of specific URLs in a sent campaign. Follow the steps below to set up scoring for your campaigns. Lead scoring details not available in Air How-To Navigate to the Campaigns ...

    • How do I send my automated welcome or confirmed opt-in campaign?

      Welcome (and confirmed opt-in) campaigns can be configured to send when a form is submitted, when a CSV import occurs, or when new contacts are added via API. First, you need to create the automated campaign and activate it. See this article for ...