Can I set a send limit for how many emails a contact should receive?
Let’s face it, it's difficult to track how many emails are being sent to any given individual contact. With all of the ways a contact could receive email from you, we developed a frequency cap setting so that you can rest easy knowing you're not over-emailing your subscribers.
How it works
This account level setting is found in General Account Settings. Here administrators can set the maximum number of emails contacts should receive per day and /or set “x number of emails per x days”, like 4 emails in 14 days.
Additional details
- On the campaign level, the frequency cap can be overwritten for important mailings that need to go out. The override option is available for regular & A/B test campaign types.
- Automated welcome, confirm, and lead alerts will not be counted toward the frequency cap set on an account.
- We recommend transactional emails be sent from a separate account.
- Availability of this feature depends on your license package. For more information on licenses, please visit https://www.delivra.com/pricing or email our Client Success team.
Related Articles
Send a campaign
You can create a campaign using a guided workflow that requires only a few steps to complete. If you are not there already, navigate to your Campaigns dashboard to begin. Click the “Create Campaign” call to action button to launch the guided ...Send a multivariate campaign
Multivariate is a type of campaign that you can send from Delivra. This type of campaign allows you to test email components, like the subject line or email design, to determine if changes impact recipient engagement with the campaign. You can create ...Set up a triggered campaign | Delivra Air
This how-to article outlines the process of creating a triggered campaign in the Delivra Air system. If you are not a Delivra Air user, please see this article for this process in the legacy system. Tip: Open the images included in this article in a ...Import your contact lists
Preparing your file Before we cover the process, let's talk about file preparation. The following are a few tips for a smooth import experience. Utilize a spreadsheet application to easily view and edit your data file. Organize each point of data ...Examples of Using One-to-Many Tables in Segments
In this article you will find examples of how-to build complex segments using one-to-many data tables. If you need help or have additional questions about building segments in your account you can email our Support team. Question: How do I get ...