Can I store custom data to SMS contact records?
Yes, you can! SMS contact records have a variety of fields available. You can use these fields to store custom data for dates, text, numbers, and more.
View all SMS fields
- In the Contacts dashboard of your account, click "Configuration from the left menu. Then, slide the Email/SMS toggle to SMS:
- Click the "Configure Fields" tile to open a listing of all SMS contact records fields.
Edit SMS fields
- Hover over a listed field in the Configure Fields page to expose the "Edit" button.
- There you can change the visible field name, set the data format (dates), and store a default value to be merged, if you use merge tags in your SMS campaigns.
SMS segments
All of the data fields are available to use in the segment builder to build segments specific to your SMS contacts. You can also create SMS segments based on tracked behavior of SMS recipients.
Notes
When an email contact record is tied / merged to a SMS contact record, certain fields that are the same on both records cannot be edited. For instance, fields like Name, Zip Code, or Email are found on both records and therefore cannot be edited. The reason is that a change to these fields, that identify a contact in the system, would disassociate the records, so we do not allow editing of those fields.
Related Articles
Understanding SMS and MMS Capabilities in Delivra
What are SMS and MMS? SMS (Short Message Service): SMS refers to standard text messages sent to mobile devices. These messages are typically limited to 160 characters and do not include images, videos, or other media. SMS is ideal for sending quick, ...Can I create a SMS segment that evaluates data in two keywords?
Question Is it possible to create a segment to find contacts subscribed to two keywords or find contacts that are subscribed to one and not another? Answer SMS contacts are split into Code/Keyword combinations and are effectively totally separate ...What standard messaging do I need to set up for my SMS program?
One of the first things to do after the keyword & short/long code configuration is complete for your account is to manage the default messaging for your program. These messages are sent to subscribers in various stages of opt-in and include messaging ...Can I customize the domain used for click tracking in SMS messages?
When you enter a URL in a SMS campaign, Delivra uses a link shortener to condense characters therefore lessening the impact on your message character count. See example in this image: By default, Delivra's link shortener will use "dlvra.me". This can ...