Common rendering problems seen in Outlook

Common rendering problems seen in Outlook

Have you ever wondered why emails seem to look different in Outlook than what you designed? Outlook uses rendering rules based on your standard Word document, which is not HTML. Because of this, an email designed in an HTML editor will never render exactly correct.

Here are a few tips when using our drag-and-drop editor & you're using Outlook.

  1. If you want to use background images in your email design, we suggest that you also apply a background color in the event that the background image does not display, or it does not repeat (if you have it set to repeat).

  2. Buttons will appear square even if you apply a curved radius. And, only the button text will be clickable, not the entire button in Outlook.
  3. Text alignment should be set in the text editor, not in the Cell Style screen. Using the cell style alignment to center, or right align will be ignored by Outlook.
  4. Border thickness will be capped at 10px.
  5. Line spacing tools in Cell Style will be ignored.
  6. Image alt tags/tool tips will not display in Outlook. Outlook forces the display of the URL for security reasons.

This is a short list of known Outlook rendering problems. If you're experiencing something not included in the list, please reach out to our Support team to discuss.

    • Related Articles

    • Navigating Common Design Challenges in Outlook Emails

      Creating visually appealing and effective email designs is crucial in the world of email marketing. However, when it comes to Outlook, designers often encounter various challenges that can impact the look of their emails. Here are a few common issues ...

    • Text rendering & paste text

      Can I paste text into the editor without keeping the original formatting? While we offer the ability to paste content from an external source and retain text formatting, there are certainly times where you do not want to keep this formatting. Our ...

    • Optimizing cell groups

      Overview If you encounter issues with your email templates not rendering correctly, it may be due to the use of cell groups. This guide will help you understand how to optimize your email templates by using Delivra's pre-built layouts and adjusting ...

    • Text editor

      Our email designer includes a simple text editor that you can use to further format text. This article includes how-to and FAQ regarding the text editor. Paste Text While we offer the ability to paste content from an external source and retain text ...

    • Is it possible to delete saved dynamic content profiles?

      You can delete profiles saved to a template or campaign by using the trash icon when a profile is selected in the Who Sees This section (right). When deleting a profile, you will be presented with a pop-up with these options: Active Cell Only will ...