Deleting a Segment

Deleting a Segment

Segment cleanup is an important part of keeping your contact database organized. If you’ve got segments that are no longer in use, but you want to keep the associated contacts, you can delete the segment itself without impacting your contact records.

This guide walks you through how to remove segments safely, with a few tips to avoid impacting your reporting or automations.

How to Delete a Segment

Follow these steps to delete a segment from your account:

  1. Go to the Contacts dashboard.
  2. Select Segments from the left-hand navigation. (Find the segment you’d like to delete and hover over it.)
  3. Click the Edit drop-down that appears on the right.
  4. Choose Delete from the menu.

Important Notes

  • Deleting a segment (or tag) only removes the query logic. It does not delete any contacts associated with it. Those contacts will remain in your database.
  • Check for recent campaign usage. If the segment was used in a recent campaign, deleting it may cause issues in your reporting. In this case, you’ll see an warning message. If reporting is not a concern, you can proceed past the warning.
  • Need to delete the contacts in the segment too? Contact our Support team at support@delivra.com. Let us know the list name and the segment name you need removed. .

For any questions or help with deleting segments or contacts, feel free to reach out to our Support team at support@delivra.com

    • Related Articles

    • Deleting Contacts

      While it is possible to delete contacts in Delivra, we strongly recommend an alternative approach in most cases: setting a contact's status as "Expired" instead. This method ensures you maintain historical data and respect your contacts' ...

    • Creating Segment of Contacts

      What is a segment? A segment is a dynamic subset of your contacts database. Segments use clauses to determine recipients of a campaign based on evaluation of data values stored on your contact records or behavior of recipients of a sent email. You ...

    • Empty Segment Error or Mailing Sent to 0 Contacts

      Seeing an “Empty Segment” error when testing or sending an email campaign—especially when you know your segment contains contacts—can be frustrating. This guide walks you through common causes and how to troubleshoot the issue. What Causes an “Empty ...

    • Create segments that evaluate date information

      Using our robust segmentation tools, you can build a variety of segments that evaluate date fields in multiple ways. Below we outline popular date segments. Tip: Open images in a new browser tab for a larger view. How-To Example 1: Find contacts with ...

    • Create a Segment based on how long Contacts have been in a Tag

      Tag segment clauses in Delivra offer a flexible way to evaluate when contacts were added to a Tag. This is especially helpful for creating time-based segments—such as identifying new contacts or determining how long someone has belonged to a ...