First time login process
This article outlines what to expect when you login for the first time. In short, you will need to complete three steps: create a password, setup multi-factor authentication to secure your credentials, and accept our terms of service. Continue reading to learn more.
- Locate the Setup password notification email that you received from Delivra. The From line will read: Delivra Admin <eadmin-noreply@bounce.e.delivra.com>.
Your first login is a time-sensitive process to be completed within 1 hour of receiving the email. If you missed the window, you can request a new link from the email you received. - Click on the embedded "Create your password" link:
- Enter a password & confirm it. Then click the "Save & login" button to login to your account. Or, if you have left that page, return to the login page and enter your credentials.
- Next, you will be prompted to setup multi-factor authentication for login security.
- This process requires that you have a device with a MFA app installed. Popular MFA apps include Google Authenticator, Authy, and Duo. Your MFA device is typically a mobile phone, but you can install a MFA app on your desktop computer.
- Scan the QR code seen on-screen with the QR reader on your MFA device, then enter the code from your MFA app:
- After MFA is complete you will then be prompted to accept our Terms of Service. Click the "Accept" button to continue:
- Ta-dah! You're in!
Getting Help
- Contact our Support team immediately if you have any issues with logging in for the first time or setting up multi-factor authentication. Phone: 866.915.9465. Email: support@delivra.com
- Get started quickly with our Delivra Air Operator's Manual.
- Join a live training webinar hosted every Tuesday afternoon @ 2:00pm ET.
This article has been updated to reflect our Air platform. If you're using the legacy platform and need help, please contact support@delivra.com
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