Many users have common questions about custom tables in Delivra. This section addresses some of the most frequently asked questions and provides best-practice recommendations.
Can I delete all data from a custom table?
Currently, there is no UI option for administrators to delete entire tables. Instead, data can be overwritten with new imports or removed via automation steps. If a complete table deletion is required, the Support team can assist, though this may involve additional fees.
Why do merge tags pull the first record instead of the expected record?
When using custom table merge tags in emails, the preview step pulls the first available record. This happens because the preview function is designed to check the merge tag format, not evaluate row-specific data. To accurately verify merged content, use the Test step in the campaign creation process.
Why are my custom table fields missing from subscribe forms?
Custom table fields are not universally available in subscribe forms. Currently, only tables set up as a One-to-One relationship are supported. If your table has a One-to-Many or Many-to-One structure, its fields will not appear as available options.
Can I use fields from a custom table in segmentation?
Yes, custom table fields can be used in segmentation. However, when creating a segment that includes data from a custom table, it is necessary to ensure that the table is explicitly referenced within the segment’s criteria.
How do I add new fields to a custom table?
Navigate to the Contacts Dashboard, select Configuration > Custom Tables, edit the desired table, and click "Add Field." New fields can be created with specific data types, such as Text, Integer, Date, or Decimal.
How can I test an email campaign using custom table merge tags?
Testing an email that includes merge tags from a custom table requires ensuring that the segment being used includes records from that table. If no data exists in the table, the test email may fail to send.
Can I integrate custom table data with external applications?
Yes, Delivra supports API-based integrations, allowing users to sync custom table data with external CRMs, e-commerce platforms, and other third-party tools.