How are out of office messages handled for sent campaigns?

How are out of office messages handled for sent campaigns?

The answer to this frequently asked question is not black and white because it all depends on the receiving email server.

How an 'out of office' message is handled is based on how the receiving server is set up to reply. Some receiving servers choose to soft bounce the message back to the bounce address and not deliver it. Our system treats that as a soft bounce.

Other receiving servers will reply directly to the 'from address' and notify them that the recipient is out of the office but the email will still be delivered. Our system does not ever see that reply so it's not considered a bounce.

    • Related Articles

    • Automated welcome campaigns

      What is an automated welcome campaign? This type of campaign can be configured in your account to send automatically when specified. This type of email is sent to new contacts and is typically the first contact between you & a new subscriber. How are ...

    • Confirmation (opt-in) Campaigns

      What is a confirmed opt-in email? This type of automated campaign is sent to confirm email subscription. There are two types: Single opt-in - A message to confirm that email subscription was successful & that they will begin receiving emails from you ...

    • Triggered campaigns

      Triggered campaigns help you deliver highly personalized experiences by sending automated emails based on specific actions your subscribers take or data stored in their contact profiles. Rather than sending one-size-fits-all emails, triggered ...

    • How do I find past sent campaigns?

      Finding Sent Campaigns Beyond the 120-Day Default By default, your Campaigns Dashboard in Delivra only displays campaigns sent in the last 120 days. But what if you need to locate something older—perhaps to view past results or clone a successful ...

    • Campaign types

      There are four main types of email available on our platform: regular, automated, multivariate, and SMS. Availability of these campaign types depends on your license and other products purchased. This article covers the definition and purpose of each ...