How do I import a list of unsubscribed contacts to my account?

How do I import a list of unsubscribed contacts to my account?

If you have previously used an email service provider like Delivra, we recommend that you migrate any email subscribers that opted-out of campaigns you sent through that system. This way, you're ensuring that you don't all of a sudden start emailing people who asked to be removed for your list.

You can easily import a file to Delivra to following the steps below. 

Part 1: Prepare a CSV file

Delivra only needs an email address to import contacts as unsubscribed or change contact status to unsubscribed. Your file should include an email column and a contact status column, like this:

Email address Contact Status
email1@domain.com unsub
email2@domain.com unsub

Save your file as a .CSV file type.

 

Part 2: Import CSV file to Delivra

Tip: Open images in a new browser tab for a larger view.

1. Navigate to the Contacts dashboard in your account. Click the "Import" button from the Overview page shortcut.

2.  Drag-and-drop your .CSV into the shaded area, or use the "Browse Files" button to find the file on your desktop.

3.  Click the "Next" button when complete.
4.  Map Data
Your columns should have matched up to Delivra fields based on the column names in the file. If they didn't, use the drop-down "Map To" menu to find the email address & contact status fields.

5.  Define Import Rules

To change status, you will need to change the Import Action. Open the "Import Action" drop-down menu & select "Use contact status in CSV file".

6.  No additional settings or tags are needed, scroll down to find & click the "Import" button.

7.  Lookup an email address to verify that the status changed. Use the search bar in the "All Contacts" page.

 

Note

You can import a .CSV to add or update other statuses too. For instance, following these same steps, you could import a file of known bad email addresses by using the contact status value held.

Email address Contact Status
email1@domain.com held
email2@domain.com held

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