I imported my CSV into the wrong account, what can I do?

I imported my CSV into the wrong account, what can I do?

Accidents happen—especially when managing multiple accounts in Delivra. If you’ve accidentally imported a CSV of new or updated contacts into the wrong account, there are a few important steps to take to minimize impact and ensure your contact data remains clean and compliant.

What to Do If You Imported a CSV into the Wrong Account

If you've mistakenly imported contact data into the wrong list or account:

  • Stop any automations that might have been triggered by the import to prevent unintended messaging.
  • Contact Delivra Support immediately at support@delivra.com. Our team can review your account and help you determine the best course of action.

Option to Mark Contacts as Unsubscribed

If you’re certain the imported contacts were not supposed to be active in the current account, and you’d like to ensure they do not receive any future communications, you can:

  • Re-import the same CSV file, but this time include a column titled MemberType with the value unsub for each contact.
  • This will permanently mark those contacts as unsubscribed, removing them from your active sending lists.

For step-by-step instructions, see our article: Changing the Status of Contacts in Bulk

Best Practices to Avoid This in the Future

  • Double-check the active account before uploading files.
  • Use clear naming conventions for both accounts and import files to prevent confusion.
  • Assign role-based permissions to reduce the chance of cross-account imports.

If you have any questions or need further help, our Support team is here for you. Just reach out to support@delivra.com.


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