Manage system alerts
Your account includes automated alerts that can be configured to send on topics like contact subscription and campaign performance. These alerts can be turn on, turned off, or customized. To get there, click the Settings icon in your left-hand navigation > click Account > click Alerts.
If you change any of your account alerts, be sure to click the Save button to save your updated selections.
Insights
Insights are weekly reports sent directly to the recipients of your choice covering subscription growth, most successful content & subject lines, average engagement, and more.
To subscribe Check the reports you want to receive each week, then click the Choose Recipients button to add the email addresses that should be sent the automated reports.
To unsubscribe
1. To unsubscribe yourself only, click the unsubscribe link in the report that you received.
2. To unsubscribe yourself and others, return to Alerts settings in your account. Click the Choose Recipients button. Edit each email address listed to unsubscribe them, or trash them.
Subscription Alerts
Automated subscription reports for new contacts, new unsubscribed contacts, and new held contacts that are emailed to administrators at selected interval. Set if the report should be sent daily or weekly, then choose your schedule.
Turn these reports off completely by checking the "Do not email sub/unsub alerts to account admins" box.
Delivery Alerts
Automated delivery statistics email to administrators for every regular campaign sent. Set one or more report intervals.
Turn these reports off completely by checking the "Do not send delivery alerts to account admins" box.
Mailing Alerts
Automated tracking statistics email to administrators for every regular campaign sent. Set one or more report intervals.
Turn these reports off completely by checking the "Do not send delivery alerts to account admins" box.
Account & site administrator automated reports
Administrators have additional system alert options for individual notification of the following activities that may occur in an account:
- Mailing Failure
- Mailing No Recipients
- Mailing Recipient Count exceeded
- Mailing Retry Exhausted
- Test mailing Empty
- Reply Forwarding Failure
Note that Mailing Alerts apply to regular, triggered, and test emails. Mailing Alerts will not be sent for triggered emails with no recipients, as this is a fairly common occurrence due to the nature of triggered emails.
These alerts are managed on the individual Admin record in Settings > User Security > Users.
Related Articles
Manage system users
There are two types of users in the system: Site administrator and Account administrator. An administrator is a person who can login and perform tasks in your Delivra account. What is a site? Delivra uses the term Site to describe the way our system ...Manage general account settings
General account settings apply to your entire account and these settings include your account's time zone, default segment selection for campaigns, a global reply-to setting for campaigns, and more. To get there, click the Settings icon in your ...Manage footers
Footers are automatically appended to the bottom of each outgoing campaign and it's purpose is to identify the sender of the email and provide opt-out options. All accounts are created with a default footer that includes the sender's company name, ...Manage your personal user settings
You can manage user settings to control your personal preferences for which alerts you receive from the system, what shortcuts you see within the system, and more. To access your user settings, click on the user icon located in the top-right corner ...Manage sender addresses
A Sender Address is the From line used for the campaigns you send from your account. You can manage your sender addresses in Settings > Account > Sender Addresses. Create a sender address for your account Tip: Open images in a new browser window for ...