Occasionally you may have some row failures when importing new contacts (or updating existing contacts) through CSV import. To determine the cause of those failures and make adjustments to clear those failures, follow the process below.
How-To
Navigate to the Contacts dashboard.
Click "Import History" in your left-hand navigation.
Hover over the relevant import record and click "Details". (You can determine import by ID, date, File name, # of records, and more).
Click on "Download Error File".
Once you've opened the file, the first column in the spreadsheet will explain why the failed row was not imported.
Tips
Make sure there is only one email address on each line.
Ensure each entry contains the @ symbol.
Check for any unnecessary spaces after the email address.
If a hyphen is being used in the file name, try resaving your file with an underscore instead. Hyphens in certain applications may look like a hyphen but actually act as a special character instead.
Preparing your file Before we cover the process, let's talk about file preparation. The following are a few tips for a smooth import experience. Utilize a spreadsheet application to easily view and edit your data file. Organize each point of data ...
Sometimes you may need to revisit previous imports, whether completed via FTP or CSV, to review your data updates or troubleshoot any issues. Delivra offers an Import History feature that provides a detailed summary of each upload Import History ...
No, contacts in the expired status in your account will not be included in the error report for an imported CSV file like held and unsubscribed contacts do. Resources For more information on import error imports and import troubleshooting, please see ...
If you have previously used an email service provider like Delivra, we recommend that you migrate any email subscribers that opted-out of campaigns you sent through that system. This way, you're ensuring that you don't all of a sudden start emailing ...
Importing a CSV file of your contacts' data is the quickest way to get your contacts into Delivra. The steps below will guide you through the process The option to import contacts is found on the All Contacts dashboard: Click on the Contacts icon on ...