Reviewing Past Imports (Import History)

Reviewing Past Imports (Import History)

Sometimes you may need to revisit previous imports, whether completed via FTP or CSV, to review your data updates or troubleshoot any issues. Delivra offers an Import History feature that provides a detailed summary of each upload

Import History

Located in the Contacts dashboard, the Import History section shows all imports from the past year. Each entry includes essential information about your imports, such as the total number of records and the number of successful updates. You can find it by selecting Import History in the side navigation menu.

Import Details

Each entry in Import History has a Details page with in-depth information. Access this by hovering over an import record and selecting View Details. Here’s what you’ll find:
  1. Importer: The name of the admin who uploaded the file, making it easy to track who performed each import.
  2. Upload/End Times: Start and end times for the import, helping you track how long each process took.
  3. Total Rows: The total number of records (rows) included in the file, useful for confirming that the file contents were fully processed.
  4. Added Rows: The number of new contacts created in Delivra from the import, indicating how many new records were successfully added.
  5. Updated Rows: The number of existing contacts that had updated data applied from this import, showing how many contacts were modified.
  6. Failed Rows: The count of rows that couldn’t be updated, which may point to issues like missing or incompatible data.
  7. Warning Rows: The number of records skipped because the contact status was Held or Unsubscribed, as these cannot be updated via bulk import.
  8. Contact Status: The specific import action chosen, detailing whether the import was meant to update, add, or manage statuses.

You’ll also find links to download both your original import file and an Error file with explanations for any records that failed to process..

Understanding the Error File

If an import has any failed records, you can download the Error file from the Details page. This file includes a detailed reason for each failure, listed in the first column:

  • Warning: Indicates that records couldn’t be processed because they are tied to contacts in the Held or Unsubscribed statuses. Only contacts in Normal status can be updated via bulk import.
  • Error: Shows that certain records failed to process because they didn’t meet import requirements, such as a missing or incorrectly formatted email address, or data that didn’t match the expected field type.

Notes
  2. For FTP users, error logs are available in the “Error” folder within your FTP program.
  3. CSV import history is stored in Delivra for 90 days.
  4. To view only certain types of imports, use the toggle in Import History to filter by Email or SMS imports.

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