Can I paste text into the editor without keeping the original formatting?

While we offer the ability to paste content from an external source and retain text formatting, there are certainly times where you do not want to keep this formatting. Our text editor includes a paste text function with three options:

• Inherit style at cursor
• Retain source style
• Strip all formatting

The paste function is not supported by Firefox, therefore the icon will not be available in the drag-and-drop text editor. Please see the following information on the manual Paste options available, by (supported) Browser:

Right-Click Mouse Menu

Chrome:
	- Paste
		- Retains any copied formatting
	- Paste as plain text
		- Pastes only the selected text (no formatting)
Firefox:
	- Paste
		- Retains any copied formatting
	- Paste as plain text
		- Option currently not available
Edge:
	- Paste
		- Retains any copied formatting
	- Paste as plain text
		- Pastes only the selected text (no formatting)

Keyboard Shortcuts

PC:
        - ctrl + V
                - Retains any copied formatting
        - ctrl + shift + V
                - Pastes only the selected text (no formatting)

Mac:
        - command + V
                - Retains any copied formatting
        - command + shift + V
                - Pastes only the selected text (no formatting)

Notepad
        - Pasting your text into Notepad first then copying it into the editor
          will ensure no formatting is kept.

Related Articles

To turn off the ability to retain text formatting completely, see this article. Please note that the in-editor paste options will override this administrator setting if utilized.

What formatting will be retained if I paste text into the editor?

Some customers utilize tools like MS Word or Google Docs to create their email content. When such documents are copied & pasted into our drag-and-drop editor, we will retain as much formatting as possible from that external source. This includes text formatting, hyperlinks, line breaks, etc. Images will not be retained as they need to be properly hosted and include HTML that may disrupt design.

Content may also be copied & pasted from other programs, like Excel or Adobe (PDF), as well as websites.

We provide this feature to save you time when designing with our drag-and-drop editor. However, it is important to understand that the ability to paste content from an external source could introduce rendering problems. The expectation of the paste feature offered is not a 100% guarantee – It’s an exact transfer of what is copied & pasted; there is no code correction or any changes to the pasted content to “make it work”.

Related Articles

• Paste Options
• Turn off retaining format when pasting

Notes

Based on our QA of this feature, we can share the following information:

1. No font formatting retained when copied from notepad or a website viewed in the Firefox browser.
2. No text format retained when copied from Excel, however tables from excel can be pasted. Please understand that additional code from an Excel table may affect design. If design problems are introduced, the alternatives are to use the Cell Group feature, or an image (screenshot) of the table.
3. No formatting retained when a PDF is viewed in a browser. Open the file directly to utilize copy & paste.
4. No text formatting will be retained when copied from an email in your inbox. The HTML from this source may introduce rendering problems.  We suggest you copy from the email then paste into your Notepad application in this case.

How do I get rid of extra spacing in my text?

If you have pasted text content directly into the editor from an external source, like Microsoft Word or a Google Doc, there may be instances of extra styling tags coming into your design. The inherited tags from the original source can be seen as an extra space at the top of the text that cannot be deleted or breaks within paragraphs where none should be. 

Example 1 - Extra space before the text that cannot be deleted

Example 2 - There are breaks at random locations within paragraphs

In these situations, the issue originates from the source of the text (even though you may not see it). We recommend you add a new text block into your design, re-copy the text from the original source, and paste it into the editor as plain text. Once the text is in, you can use the text editor toolbar to apply any styling such as font family, text size, or italics.

Related Articles

• Paste Text Without Formatting

Why did the font change in my email test?

You tested your email and the font family is not the same as what you assigned in the email editor. Or, you do not see a font family you commonly use available in our email editor. Why?

The font selections in the drag-and-drop editor are universally accepted fonts for email clients. The default font selector is limited to fonts that are universally rendered by email clients in an effort to ensure the display of the end recipient is what you intended. 

If the font changed in your test email, it's likely that your email client does not recognize it, or does not have rendering rules for it.

Notes

1. While it is possible to hard-code custom fonts in the HTML code view we do not recommend it. Hard-coding a font family will not force an email client to render it and it could potentially leave your recipients unable to read the text at all because their system could not render the font family.
2. An alternative to hard-coding custom fonts is to save Brand Styles to your account. Saving custom fonts still provides no guarantee that the email client will render the font, but it will at least alleviate the possibility that a hard-coded font family causes unintended problems with your email rendering. See these related articles for more information:
   • What are custom web fonts?
   • How do I set up custom web fonts in my account?