Why can't image files in the media library be moved into folders?

Why can't image files in the media library be moved into folders?

Images or media files uploaded to the Media Library create a hosted path to the file so that the file can be seen/used in an email to your recipients. 

The hosted file path is created when the file is uploaded. An image/file path does not update when an image or media file is moved. Moving an image or media file would cause the hosted file path to break and create a poor subscriber experience if that image or media file is used in an email - causing broken images and hyperlinks.

To keep this from happening, images stored in the Media Library in your Assets dashboard cannot be moved into folders after upload. Placement in folders must occur at the same time of the file upload.

    • Related Articles

    • Supported image file types

      You can upload many different image file types and other media files to the Media Library for hosting, but only image files can be inserted in your email designs created with our the drag-and-drop email editor. Media files that are not images can be ...
    • How do I use an image from Unsplash in my email design?

      Unsplash is a website dedicated to hosting stock photography. Unsplash claims over 265,000 contributing photographers and offers over 3 million high-resolution photos. Delivra has integrated Unsplash's image library directly into our drag-and-drop ...
    • Template accounts

      Template Accounts help you provide the most up-to-date content to all child accounts, or subaccounts, while ensuring you retain tight version control. They are great for customers that manage multiple accounts, where users need access to the same ...
    • Email designer 101

      Delivra offers a modernized email editor that frees you from fussing with email design and makes it ultra-easy to personalize messages for maximum engagement. General Layout On the left of your page you will find layout elements that can be added ...
    • Create an email template

      Email templates are design layouts that you customize and save for reuse. The purpose of email templates is to save you time in the campaign building process because you begin with a design that has many of your common elements pre-built. Our ...