Why does my tag not include all contacts from an import?
You may have noticed that your list of contacts in your CSV import is significantly more that what ends up in a new tag created when importing. For example, there may be 2000 rows in an import but only 1000 contacts when viewing the subscribers in the tag.
There are a couple of important things to check for when this happens:
1. Check that there are no duplicates in the import file. This happens quite often and doesn't necessarily get mentioned when the import is done.
This can be done in excel or google sheets using conditional formatting and the formula =COUNTIF(A:A,A1)>1 to highlight duplicates or there is a data cleanup option in the data tab to remove duplicates entirely.
2. Check that the contacts imported are not already in Delivra and possibly unsubscribed or held.
You can also download the Error Report that is resulted when importing contacts.
See Also: How do I view details and history for my contact imports?
If there are still questions about why the number of contacts don't match up with what is expected, reach out to Support for assistance at support@delivra.com.
Related Articles
Import your contact lists
Preparing your file Before we cover the process, let's talk about file preparation. The following are a few tips for a smooth import experience. Utilize a spreadsheet application to easily view and edit your data file. Organize each point of data ...
Adding Contacts in Bulk (Importing)
Importing a CSV file of your contacts' data is the quickest way to get your contacts into Delivra. The steps below will guide you through the process The option to import contacts is found on the All Contacts dashboard: Click on the Contacts icon on ...
How do I import a list of unsubscribed contacts to my account?
If you have previously used an email service provider like Delivra, we recommend that you migrate any email subscribers that opted-out of campaigns you sent through that system. This way, you're ensuring that you don't all of a sudden start emailing ...
Reviewing Past Imports (Import History)
Sometimes you may need to revisit previous imports, whether completed via FTP or CSV, to review your data updates or troubleshoot any issues. Delivra offers an Import History feature that provides a detailed summary of each upload Import History ...
Import your contact list
Importing contacts into Delivra is a straightforward process, but a little prep work goes a long way. By organizing your data ahead of time, you’ll ensure a smooth experience and help your campaigns take flight faster. File Preparation Tips Before ...