Email contacts
How do I import a list of unsubscribed contacts to my account?
If you have previously used an email service provider like Delivra, we recommend that you migrate any email subscribers that opted-out of campaigns you sent through that system. This way, you're ensuring that you don't all of a sudden start emailing ...
Import your contact lists
Preparing your file Before we cover the process, let's talk about file preparation. The following are a few tips for a smooth import experience. Utilize a spreadsheet application to easily view and edit your data file. Organize each point of data ...
Changing the Status of Contacts
Sometimes, contacts need to be resubscribed due to an accidental unsubscribe or removed due to lack of engagement. In Delivra, you can change the status of contacts either manually or in bulk via an import: Manually Changing Contact Status You can ...
Viewing and Editing the Contact Profile
Efficiently managing contact profiles in Delivra is key to keeping information accurate and current. This guide provides step-by-step instructions for accessing, navigating, and updating contact profiles, so you can easily manage essential contact ...
Manually Adding a Single Contact
While most contacts are added through the CSV import process, Delivra also allows you to add individual contacts manually—perfect for adding just a few at a time. Air Legacy Air To manually create a new contact in Air, follow these steps from the All ...
How do I edit a contact record? | Delivra Air
This article references steps in the Delivra Air platform. If you are not a Delivra Air user, please visit this article for steps to complete in the legacy system. You will manage contact records in the Contacts dashboard in your account. How-To From ...
Contacts | Delivra Air
Your Contacts dashboard is designed to provide statistics for contact status changes for the month as well as shortcuts to common tasks performed. Here you can view & search a listing of all contacts in the account, manage & add contact records, ...
Why does my tag not include all contacts from an import?
You may have noticed that your list of contacts in your CSV import is significantly more that what ends up in a new tag created when importing. For example, there may be 2000 rows in an import but only 1000 contacts when viewing the subscribers in ...
How do I prevent trailing zeroes in my merge tag for data with decimals?
When you are merging numerical data into a campaign, you may sometimes notice one or more zeroes after a decimal place. For example, your merge tag using the decimal field type is supposed to read as "3.9" but it is being displayed as "3.90" on your ...
Changing the Email Addresses for Contacts
Delivra uses the email address as the primary identifier of your contacts. This means that importing a new email address will cause a new contact to be created, but what if you need to update an existing contact (or multiple contacts) with a new ...
What are the character limits for standard contact data fields?
The answer is dependent on field type. See character limits by field type below. Standard text fields can hold up to 50 characters (with some exceptions, for example, phone numbers are limited to 15). Text 1- Text 11 can hold up to 200 characters. ...
What happens if I hide a demographic field?
Administrators have the ability to hide demographic fields in the system. This can be helpful if there are fields that are not in use and you want to hide them so that segments cannot be created with the field(s), the field(s) cannot be merged into ...
How is the Lifetime Value of Customer demographic field calculated?
Your account includes 90 standard demographic fields to populate for your Contacts. Included in this listing is a field named "Lifetime Value of Customer". While the name may suggest it, this is not a calculated field. It is a contact field that's ...
Can I score contacts or leads that submit a form?
Our lead score feature allows you to build a scoring system that can be used to categorize contacts / leads based on their demographic data and/or their activity over a period of time. Using this feature will allow you to identify and prioritize ...