Email contacts
Duplicate Contact Handling in Delivra
Managing contact data accurately is key to effective email marketing. In Delivra, handling duplicate email addresses is built into your account settings by default. This ensures a clean contact database and helps prevent unintended sends or reporting ...
How do I import a list of unsubscribed contacts to my account?
If you have previously used an email service provider like Delivra, we recommend that you migrate any email subscribers that opted-out of campaigns you sent through that system. This way, you're ensuring that you don't all of a sudden start emailing ...
Import your contact lists
Preparing your file Before we cover the process, let's talk about file preparation. The following are a few tips for a smooth import experience. Utilize a spreadsheet application to easily view and edit your data file. Organize each point of data ...
Changing the Status of Contacts
Sometimes, contacts need to be resubscribed due to an accidental unsubscribe or removed due to lack of engagement. In Delivra, you can change the status of contacts either manually or in bulk via an import: Manually Changing Contact Status You can ...
Viewing and Editing the Contact Profile
Efficiently managing contact profiles in Delivra is key to keeping information accurate and current. This guide provides step-by-step instructions for accessing, navigating, and updating contact profiles, so you can easily manage essential contact ...
Manually Adding a Single Contact
While most contacts are added through the CSV import process, Delivra also allows you to add individual contacts manually—perfect for adding just a few at a time. Air Legacy Air To manually create a new contact in Air, follow these steps from the All ...
Adding Contacts in Bulk (Importing)
Importing a CSV file of your contacts' data is the quickest way to get your contacts into Delivra. The steps below will guide you through the process The option to import contacts is found on the All Contacts dashboard: Click on the Contacts icon on ...
Contacts Dashboard Overview
Your Contacts Dashboard in Delivra serves as a central hub for managing your audience. From monitoring contact status changes to accessing quick links for everyday tasks, this dashboard simplifies how you work with contact data. Whether you're adding ...
Import your contact list
Importing contacts into Delivra is a straightforward process, but a little prep work goes a long way. By organizing your data ahead of time, you’ll ensure a smooth experience and help your campaigns take flight faster. File Preparation Tips Before ...
Troubleshooting Contact Count Discrepancy after Import
You may have noticed that your list of contacts in your CSV import is significantly more that what ends up in a new tag created when importing. For example, there may be 2000 rows in an import but only 1000 contacts when viewing the subscribers in ...
Changing the Email Addresses for Contacts
Delivra uses the email address as the primary identifier for contacts. This means that if you import a new email address, Delivra will treat it as a new contact. But what if you simply need to update an existing contact's email address—whether it's a ...
What are the character limits for standard contact data fields?
When working with contact data in Delivra, it's important to understand how much information can be stored in each type of contact field. Character limits vary by field type, and entering data that exceeds these limits may result in truncation or ...
Hiding Standard Contact Fields
Sometimes, less is more when managing contact data. Delivra allows administrators to hide demographic fields that aren't currently in use. This helps streamline your account by preventing unused fields from being accidentally included in segments, ...
Managing your Email and SMS contacts
The Contacts dashboard is your central hub for managing subscriber records in Delivra. Here, you can view, import, and update your contacts across two distinct communication channels: Email and SMS. These contact types are stored and managed ...
Why do I see [TEST] mailings in a contact's mailing history?
When reviewing an individual contact record, you might notice unexpected entries under the "Mailings" section—specifically mailings labeled with a [TEST] tag. This can raise some eyebrows, especially if you're sure that contact shouldn't have ...
Configure Default Mapping for Imports (SFTP, CSV)
Please note this feature is only available in Legacy for now, but it is coming to Air soon! The Import Files & Field Mappings feature helps streamline your contact data management by letting you pre-define how CSV files are imported into your ...
Auditing Changes to Contact
The Contact Audit Log is a helpful tool for administrators to track changes made to individual contact records. Whether updates come from internal teams or integrated systems, the audit log provides visibility into when and how a contact’s data was ...
Linking Email and SMS Contacts
When managing SMS and email subscribers in Delivra, it's helpful to know whether a contact’s email and mobile number are linked within your account. This connection determines how easily you can manage, segment, and communicate with contacts across ...
Use Excel to split Email Addresses into Username and Domain columns
When working with contact data, you may need to isolate the domain portion of an email address—for example, extracting domain.com from username@domain.com. This is useful for segmentation, reporting, or domain-based analysis. Below are two simple ...
EmailAddress: Value cannot be empty
When importing a file into Delivra, you might see an error indicating that some cells in the Email Address column are blank—even though they don't appear empty to you. This error typically means that the system has detected formatting in those cells, ...
Should I include Listserv addresses in my contact list?
It's a common question among B2B and higher education clients: Can I send a campaign to a distribution list (also known as a listserv)? While it's technically possible, the more important question is—should you? Our strong recommendation is no, you ...
Contact CSV Import Expected Speeds
When you're importing contact data into Delivra, speed matters—especially when you're working with large lists. Fortunately, Delivra’s Contact Import system is designed to handle files quickly, often processing over 2,000 records per minute. Still, a ...
Contact Counts on Dashboard Not Updating
When you add new contacts to your Delivra account, you might notice that the total contacts count at the top of the Contacts dashboard doesn't update immediately. Don’t worry—this is expected behavior. The counter typically refreshes every 24 hours. ...
Changing the View of the Contacts Dashboard
DESCRIPTION Your Contacts dashboard default view displays a list of contacts that includes email, full name, date joined and status. You have options to change the information that is displayed by creating a new view. HOW-TO Go to Contacts Click the ...
Understanding Unsubscribed Contacts
Managing opt-outs is a key part of email compliance and list health. Here's what happens behind the scenes when someone unsubscribes, and how Delivra protects and maintains that status over time. What Happens When a Contact Clicks "Unsubscribe"? When ...
Retain Leading Zeros in CSV Import File
When working with data like ZIP codes, account numbers, or IDs, it's common to run into issues with leading zeros being removed during import. To ensure these values are preserved, you’ll want to prepare your spreadsheet using the steps below. How It ...
Understanding Held Contact Status
In Delivra, maintaining a healthy sender reputation is critical to ensuring your emails reach the inbox. One key way the platform supports this is through the automatic handling of contacts in "Held" status. This article explains what "Held" status ...
Understanding Banned Contacts
In Delivra, the term "banned" refers to a Contact status applied to email addresses that have been flagged for reasons related to spam complaints or address quality. When a contact is banned, they are permanently prevented from receiving future ...
Searching for Contacts in Multiple Accounts
This feature is currently only available in the Legacy platform. When managing multiple accounts in Delivra, it can be tricky to locate a specific contact if you’re not sure which account they belong to. Fortunately, Delivra makes it easy to search ...
I imported my CSV into the wrong account, what can I do?
Accidents happen—especially when managing multiple accounts in Delivra. If you’ve accidentally imported a CSV of new or updated contacts into the wrong account, there are a few important steps to take to minimize impact and ensure your contact data ...
Why are Contacts being changed to 'held' status but the e-mail address is still active?
In Delivra, contact deliverability is closely monitored to protect your sender reputation. When an email address hard bounces in three consecutive campaigns, its status is automatically changed to 'Held'. This designation helps prevent continued ...
How do I find a contact in my account?
DESCRIPTION: Contact details are located in the Contacts dashboard. There are two search options - keyword search and Find Contacts search. HOW-TO: Use keyword search- Go to Contacts dashboard Enter a full or partial email address or name value in ...
How do I edit contacts?
You can edit and manage contact information at any time from the Contacts dashboard. How-To Go to Contacts dashboard Search for the Contact you wish to edit Hover over the contact and click on the Edit button Once Contact record is open, you can ...