FAQ
How do I change the email template chosen for my campaign?
You started a campaign but then realize that you chose the wrong email template for its design. You can correct this issue easily in the the Setup step of the workflow. Follow these steps: Navigate to the Setup step of the campaign workflow. Scroll ...
How to fix button with extra top-padding
Have you ever designed a great-looking email, only to find that when you view the preview, the buttons look totally off? If the height of the button in your email design is set to 1, you might see something like this: Super frustrating. This happens ...
How do I use QR codes in my email design?
QR codes are commonly used in email marketing for transactional emails for ticketing & event admission. With our drag-and-drop email editor, you can easily insert a QR code into your email design to create a personalized experience for your email ...
Navigating Common Design Challenges in Outlook Emails
Creating visually appealing and effective email designs is crucial in the world of email marketing. However, when it comes to Outlook, designers often encounter various challenges that can impact the look of their emails. Here are a few common issues ...
How do I use barcodes in my email design?
Barcodes are commonly used to include coupons in marketing emails. With our drag-and-drop email editor, you can easily insert a barcode into your email design to create a personalized experience for your email recipients. To take advantage of ...
InboxFlows FAQ
We've compiled frequently asked question about our InboxFlows account here for quick reference. What is InboxFlows? InboxFlows is a free app, powered by Delivra, that provides clutter-free email design market research. With an InboxFlows account, you ...
Text rendering & paste text
Can I paste text into the editor without keeping the original formatting? While we offer the ability to paste content from an external source and retain text formatting, there are certainly times where you do not want to keep this formatting. Our ...
Can I copy a sent campaign? | Delivra Air
Easily copy a previously sent campaign using the Clone option by following the steps below. You will clone campaigns from the Campaigns dashboard. Click the advanced search icon located in the search box to open additional search filters: Select ...
Set up a triggered campaign | Delivra Air
This how-to article outlines the process of creating a triggered campaign in the Delivra Air system. If you are not a Delivra Air user, please see this article for this process in the legacy system. Tip: Open the images included in this article in a ...
Can I upload HTML for my campaign design? | Delivra Air
Yes. In the campaign creation process you have an option to upload your own HTML file that was designed outside of Delivra's system. Follow these easy steps: Start a new campaign, or edit an existing campaign. In the Setup step scroll to the Design ...
Set up an automated welcome email | Delivra Air
What is a Welcome message? A welcome is an automated type of campaign that can be configured in your account. This type of email is sent automatically to new contacts when specified and is the first contact between you & a new subscriber. How are ...
Campaigns | Delivra Air
Campaigns are the mailings that you create & send from your account to audience groups of your choice. In the Campaigns dashboard Delivra provides a guided workflow to easily build, design, and send your mailings. In this section we'll cover other ...
Send a campaign | Delivra Air
This how-to article outlines the process of sending a campaign in the Delivra Air system. If you are not a Delivra Air user, please see this article for sending campaigns in the legacy system. Tip: Open the images included in this article in a new ...
Email Editor FAQs | Delivra Air
In this article we have collected the questions that we've received regarding the migration to our Delivra Air platform. This listing will be kept up-to-date as information becomes available about features and processes coming in future releases. ...
What happens if a recipient of a confirmed opt-in email does not click the confirmation link?
The recipient of a confirmation email will be placed in a contact status of 'confirm' in your Delivra account. If they click the opt in link, they'll change to normal status. If they don't choose to opt-in, they will always remain in a confirm status ...
How do I send my automated welcome or confirmed opt-in campaign?
Welcome (and confirmed opt-in) campaigns can be configured to send when a form is submitted, when a CSV import occurs, or when new contacts are added via API. First, you need to create the automated campaign and activate it. See this article for ...
Best practices for email design
In this article you'll find best practices and recommendations for your email design. If you're having trouble with email design rendering, please email Support. Email Size File size should be 75 KB or less. Delivra will not prevent you from ...
Common rendering problems seen in Outlook
Have you ever wondered why emails seem to look different in Outlook than what you designed? Outlook uses rendering rules based on your standard Word document, which is not HTML. Because of this, an email designed in an HTML editor will never render ...
Tips for hosting files in Delivra to use in email design
We've compiled a list of tips for using images and other files in your email design. Hosting Files in Delivra File size must not exceed 4MB. Multiple image file formats are accepted, however we recommend that you stick to jpg, jpeg, gif, png. svg, ...
Why does my tag not include all contacts from an import?
You may have noticed that your list of contacts in your CSV import is significantly more that what ends up in a new tag created when importing. For example, there may be 2000 rows in an import but only 1000 contacts when viewing the subscribers in ...
How do I use an image from Unsplash in my email design?
Unsplash is a website dedicated to hosting stock photography. Unsplash claims over 265,000 contributing photographers and offers over 3 million high-resolution photos. Delivra has integrated Unsplash's image library directly into our drag-and-drop ...
Can I remove Send Time Optimization scheduling from a currently active mailing?
You can negate Send Time Optimization by pausing the mailing and restarting it. Go into Analytics, Delivery statistics and click on the mailing ID. Click on Pause Mailing. You'll get this warning message. Click on Pause again The mailing will be ...
Why did my email send right away if I selected a time in the future?
When setting up a campaign, you selected the option to "Send all at the date and time specified", then set a date in the future as well as a time. But, the mailing sent now. Why did this happen? The most common cause of this issue is that the "Send ...
What does updated via BounceProcessor mean?
In the Audit Log that found on individual contact records you can view certain recent actions on the record in the system. One such action that is possible to be seen in the Audit Log would the the processing of an unsubscribe. In the "Updated Via" ...
Can I recall a sent campaign?
No, there is no way to undo the sending of a campaign or recall sent emails or unopened emails. No ESPs have the capability to pull back emails that have been sent. Depending on how severe the error is, you could send a second "Oops" email if the ...
Why am I seeing a Server Error in my preview screen?
In the campaign creation process, there may be times when your campaign displays correctly in the Design step but then you see an error in the Preview step. See the example error below: The typical cause for this error is an incomplete merge tag in ...
How do I copy a section of my email design?
There may be times when you need to add one more story to your email newsletter, but you ran out of pre-built sections in the layout. You do not have to build a new section from scratch, instead you can use the Duplicate Row function. How-To Open the ...
Why does preview merge the first record in a custom table and not the expected record?
The Preview step of the email template or campaign creation process is intended to preview design. At a general level the Preview page can verify that a merge tag works, but it is not intended to verify that the merge tag accurately represents ...
What do the red circles with slashes mean in the Email Rendering credit section?
In the Preview step of the create a campaign or email template workflow, you will see a section titled "How It Renders". This feature allows you to see previews of your email design in selected email clients. Once previews are ready, the thumbnail ...
Does the URL of an image change when using CNAMEs?
The URL to the hosted image in your Delivra account technically remains editor.ne16.com. When CNAMEs are in place, the image URL will be masked in an external email with the domain specified for your account, meaning that the CNAME acts as a domain ...
How do I drag multiple campaigns into a folder?
To select more than one campaign to drag and drop into a folder, follow the steps outlined below. How-To 1. Click on the first campaign. Notice that the row becomes highlighted. 2. Then, hold the Shift key on your keyboard and click on each ...
Is it possible to delete saved dynamic content profiles?
You can delete profiles saved to a template or campaign by using the trash icon when a profile is selected in the Who Sees This section (right). When deleting a profile, you will be presented with a pop-up with these options: Active Cell Only will ...
Why don't my anchor links show up when viewing my email on my iPhone?
Anchor links are not supported on iPhone mobile devices. This is something controlled by Apple's iOS system and is like this across the board for every Email Service Provider. Though Apple products can be used to read emails sent through Delivra, we ...
Why is there a space between my merge tag and comma in my subject line?
You may want to use a contact's first name to give your email a more personal touch. While the merge tag used in the body of an email would be merge tag then comma, %%FirstName_%%, (read as 'Jane,') the merge tag used in the subject line has slightly ...
What does it mean when the sent log says "Message will be cross-post merged against these message IDs"?
A campaign can be set up to send to more than one segment or category. It is possible for the same contact to be a member of one or all of those segments or categories. When the campaign is sent the system will dedupe contacts that appear in multiple ...
Does Delivra support third party click tracker apps in campaigns?
We offer web site tracking capabilities such as Google Analytics and Clickstream. These integrations track the behavior of your email recipients for your sent campaigns. The data tracked is then sent back to Google Analytics (if in use) or to Delivra ...
How do I save my images for retina displays (high-resolution mobile screens) in my email?
Modern mobile devices have retina (or high-density, or high-resolution) displays. A retina screen displays up to 3x the amount of pixels per point, which means the images would have to be up to 3x as large as the display size. How do I save retina ...
What does the "Set a maximum number of random recipients" mean?
On the Contacts step of the Create a Campaign Workflow there is a blank box titled "Set a maximum number of random recipients" (seen below). You can use this setting to limit the amount of recipients receiving a campaign (as opposed to all contacts ...
Do expired status contacts show up in import reporting?
No, contacts in the expired status in your account will not be included in the error report for an imported CSV file like held and unsubscribed contacts do. Resources For more information on import error imports and import troubleshooting, please see ...
Why does the preview page show all rows in my repeater group?
To properly test repeater groups, you should set up a campaign with the appropriate segment and use the Test function in the campaign process. Using the Preview step on a template or in a campaign will not provide accurate results. The preview page ...
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