FAQ/Troubleshooting
How do I change the email template chosen for my campaign?
You started a campaign but then realize that you chose the wrong email template for its design. You can correct this issue easily in the the Setup step of the workflow. Follow these steps: Navigate to the Setup step of the campaign workflow. Scroll ...
Can I copy a sent campaign?
Yes, you can easily copy a previously sent campaign using the Clone option by following the steps below. You will clone campaigns from the Campaigns dashboard. How-To Navigate to your campaigns dashboard. Locate the advanced search icon on the page. ...
Can I upload HTML for my campaign design?
Yes. In the campaign creation process you have an option to upload your own HTML file that was designed outside of Delivra's system. Follow these easy steps: Start a new campaign, or edit an existing campaign. In the Setup step scroll to the Design ...
Can I recall a sent campaign?
No, there is no way to undo the sending of a campaign or recall sent emails or unopened emails. No ESPs have the capability to pull back emails that have been sent. Depending on how severe the error is, you could send a second "Oops" email if the ...
What does it mean when the sent log says "Message will be cross-post merged against these message IDs"?
A campaign can be set up to send to more than one segment or category. It is possible for the same contact to be a member of one or all of those segments or categories. When the campaign is sent the system will dedupe contacts that appear in multiple ...
Does Delivra support third party click tracker apps in campaigns?
We offer web site tracking capabilities such as Google Analytics and Clickstream. These integrations track the behavior of your email recipients for your sent campaigns. The data tracked is then sent back to Google Analytics (if in use) or to Delivra ...
What does the "Set a maximum number of random recipients" mean?
On the Contacts step of the Create a Campaign Workflow there is a blank box titled "Set a maximum number of random recipients" (seen below). You can use this setting to limit the amount of recipients receiving a campaign (as opposed to all contacts ...
Why does the preview page show all rows in my repeater group?
To properly test repeater groups, you should set up a campaign with the appropriate segment and use the Test function in the campaign process. Using the Preview step on a template or in a campaign will not provide accurate results. The preview page ...
Will deleting segments affect my ability to view past campaigns?
Deleting segments (and tags) will not prevent you from viewing sent campaign reports. In the event that you delete a segment/tag, you are deleting the grouping of contacts, you are not deleting contact records or campaigns sent to the deleted segment ...
Can I fix a sent campaign with a broken link in it?
Incorrect or broken hyperlink You sent out a campaign and noticed afterwards that one or more of your links are misdirected or landing to a dead page. There is no way to edit a campaign once it is sent. If the links are of urgent importance (such as ...
How are out of office messages handled for sent campaigns?
The answer to this frequently asked question is not black and white because it all depends on the receiving email server. How an 'out of office' message is handled is based on how the receiving server is set up to reply. Some receiving servers choose ...