Delivra | Knowledge Base

Pardon the mess! We are working to get this page up to snuff. For now, please visit https://support.delivra.com/hc/en-us for our current knowledge base articles!

    • Knowledge Base

    • Customer Resources

      Everything you need to get started with Delivra

    • Email

      Learn how to send emails to your contacts

    • SMS/MMS

      Everything to know about sending messages to your recipients' phones.

    • Integrations

      All documentation for integrations, including SFTP, GA, Clickstream, and Salesforce

    • Automations

      How to automate your email marketing to save you time.

    • Campaigns

      Learn how to send communications to your contacts

    • Account & User Management

      Learn to configure your Delivra account and decide who can have access.

    • Assets

      Anything to do with templates, media library, snippets, forms, and landing pages,

    • Recent Articles

    • Using Countdown Timers in Email

      What is a Countdown Timer? A countdown timer is a visual representation of a clock, programmed with an end date, that counts down to zero. Countdown timers in emails can create a sense of urgency, encouraging customers to act quickly on limited-time ...

    • Changing the Status of Contacts

      Sometimes, contacts need to be resubscribed due to an accidental unsubscribe or removed due to lack of engagement. In Delivra, you can change the status of contacts either manually or in bulk via an import: Manually Changing Contact Status You can ...

    • Viewing and Editing the Contact Profile

      Efficiently managing contact profiles in Delivra is key to keeping information accurate and current. This guide provides step-by-step instructions for accessing, navigating, and updating contact profiles, so you can easily manage essential contact ...

    • Reviewing Past Imports (Import History)

      Sometimes you may need to revisit previous imports, whether completed via FTP or CSV, to review your data updates or troubleshoot any issues. Delivra offers an Import History feature that provides a detailed summary of each upload Import History ...

    • Manually Adding a Single Contact

      While most contacts are added through the CSV import process, Delivra also allows you to add individual contacts manually—perfect for adding just a few at a time. Air Legacy Air To manually create a new contact in Air, follow these steps from the All ...