Common Errors
Uploading a Suppression List
A suppression list is a collection of email addresses that should not receive communications from your account. These contacts are excluded from mailings regardless of list membership, segmentation, or automation rules. Suppression lists are an ...
Do expired status contacts show up in import reporting?
When you import a CSV file into your Delivra account, certain contact statuses are flagged in the resulting error report—like held or unsubscribed contacts. However, expired contacts are not included in this report. Why? Expired contacts are ...
Why is my suppression list upload showing an error?
If you're trying to upload a file to suppress contacts from an upcoming campaign and see the message, "The file uploaded cannot be processed," there are a few common issues that may be causing the error. This article walks through how to set up your ...