Campaign delivery
What does "HEADER_FROM_DIFFERENT_DOMAIN" mean in my Spam Assassin report?
When using our spam analysis checker that is available when testing campaigns, you receive a report with an itemized listing of details about the campaigns scoring through SpamAssassin. If in this listing you see an item for "0.2 ...
How do I Add a List-Unsubscribe Header to an Email?
What is a List-Unsubscribe Header in an email? A List-Unsubscribe header in an email provides a way for recipients to easily opt-out of receiving future emails from a mailing list. It's a standard header that most email service providers include in ...
Why is the sending of my email campaign delayed?
The Tracking Statistics report allows you to view overall mailing performance, including sending performance and status. The column named Completed % indicates the percentage of completion, or delivery, for your email. There may be times that the ...
I received a campaign at my gmail account, why does the from domain include "via---..."?
Gmail will display this additional information when Email Authentication is not setup for the sending domain. For instructions on how to authenticate you domain, please refer to this article: Authenticate your email domain. If you have any further ...
Why aren't my e-mails arriving immediately when they are sent out?
You sent your email 20 minutes ago, but it still has not arrived. What's going on? Many of us are so used to email appearing instantaneously, we forget that the underlying protocol was never designed for instant messaging. When the SMTP protocol was ...
I'm not receiving test emails from my account. What can I do?
While there could be a number of factors causing you not to receive test emails from the system, below are typical scenarios and troubleshooting steps. The test email failed in some way. Invalid From lines, blank subject lines, invalid merge tags in ...
Why are my campaigns being marked as spam or not delivered to me?
It's quite common for customers to receive their own messages as junk or spam. The reason? The campaign contains your company's domain in the From and To fields which is normally interpreted as internal email. However, your receiving server sees that ...
A recipient of my email reported that they did not receive my emails, but reports show their emails are successfully sent. What can I do?
Chances are, the receiving email server is accepting the campaign but preventing it from being delivered to the inbox. As long as the recipient is at a private/business domain, they can contact their IT team to white list our sending domain or IP ...
Why is [SPAM] being listed in the subject line of my campaign?
The display of [SPAM] in the subject lines of some campaigns is being added by the receiving server's spam filter. Typically this occurs due to something the receiving server did not like about the campaign. The IT team at the receiving domain should ...