FAQ/Troubleshooting
Navigating Common Design Challenges in Outlook Emails
Common Outlook Email Design Issues (and How to Fix Them) Creating engaging, on-brand email designs is an essential part of successful marketing—but Outlook can make things a bit more challenging. Thanks to its unique rendering engine, emails that ...
How do I copy a section of my email design?
What Does Duplicate Row Do? The Duplicate Row function creates an exact copy of a selected row—including all cells, content, and formatting. It’s ideal for extending newsletters, cloning article layouts, or building out sections with the same ...
What is "Reporting" (seen when creating a hyperlink)?
In the email editor the hyperlink tool offers the ability to assign a name to a link that will be seen in your click reporting, seen in the image below: Link naming is an optional (but recommended!) step of creating a hyperlink in the editor. When ...
Why does my forwarded email not render properly?
Why Does My Email Look Different When I Forward It? You sent a beautiful email campaign, but when you forwarded it to a co-worker or another address you manage, the design looked... off. Columns collapsed, fonts changed, or entire sections ...
How do I make the background color of my template transparent?
How to Set a Transparent Background in Your Email Template or Cell Using transparent backgrounds in your email design allows for greater flexibility—especially when layering background images or coordinating with other brand elements. Whether you’re ...
Why are images flushing to one side on iPhones?
Fixing Image Alignment Issues on iPhone Email Previews If you've tested an email and noticed that images appear shifted to one side when viewed on an iPhone, you're not alone. This is a common display issue that’s often linked to image maps—even if ...
Insert current date and time
Inserting the Current Date and Time into Email Content Inserting the current date or time can be particularly useful for transactional emails or purchase confirmations, where showing the email receipt date is important. In this case, "current" refers ...
Are foreign languages supported in email design?
Sending Emails in Foreign Languages Delivra fully supports sending emails in foreign languages, including character-based languages like Mandarin. Whether you're using the drag-and-drop email designer, building Campaigns, or saving reusable ...
Do I have the capability of using responsive design?
Responsive Design in Delivra's Drag-and-Drop Email Editor Creating responsive email campaigns doesn’t have to be complicated. Delivra’s drag-and-drop editor is built to make beautiful, mobile-friendly designs the default—no coding required. Built-In ...
Social Follow FAQ
You can easily incorporate social follow buttons into your drag-and-drop emails, allowing your recipients to quickly go to your social media pages. The following are frequently asked questions about using social follow buttons in emails. How do I ...
How can I put the unsubscribe link at the top of a mailing?
You can easily add an unsubscribe link anywhere in your email design inside the email editor. Follow the steps below to create an unsubscribe link at the top of your email design. Before you begin You may want to consider removing the default ...